With ‘social distancing’ guidelines in effect, we are doing our best to keep you, your pets, and our staff healthy. As a result of COVID-19, we are now seeing appointments differently.
WHAT IS CURBSIDE?
‘Social distancing’ guidelines recommend that people avoid crowded spaces and keep a distance of at least 2 metres apart. When we perform a thorough and complete examination of your pet, we aren’t often able to maintain this distance between visitors and staff. For this reason, we’ve come up with a solution to preserve the high quality care you expect while also reducing the spread of COVID-19: curbside appointments.
Book your appointment by phone or online, as usual. Plan to bring your pet in a carrier or on leash.
When you arrive for your appointment, there will be signage on the building directing you to text us. Let us know which stall you are in, who you are, your pet’s name, and what brings you to the clinic (ie. Appointment, food or medication pickup) and we’ll give you a call. Expect some basic intake questions to be asked over the phone, such as: “What type of food is your pet eating?” and be sure to tell us anything that has changed or is different since their last appointment.
One of our team members will come out to your vehicle and get your pet. Make sure your pet is in a carrier or on leash when you arrive. Many times, we will use a clean, extra slip lead for dogs on leash, to eliminate the risk of running away if a collar were to come undone!
We will give you a call once we have finished the exam and you will be able to talk to your veterinarian about your pet’s exam. This is when the veterinarian may ask you some more targeted questions.
The veterinarian will make recommendations specific to your pet. This may include things like blood work, a specific food, or changes to your home routine. Either a registered veterinary technician or veterinary office assistant will help go over this information with you.
Following the appointment you will receive a call from our team once your invoice is ready. We can accept your credit card over the phone, or an e-transfer (no password required) and email you a copy of your receipt. Rest assured, we have strict measures in place to protect your credit card information; we will never repeat the card number back to you, we will never write the number down, and we will ensure that you get a copy of your receipt (unless you request otherwise).
A staff member will bring your pet, and anything else from the appointment, out to your vehicle.
Go home knowing that you both cared for your pet and helped to slow the spread of COVID-19. Bravo!
WHAT IF I DON’T HAVE A CELL PHONE?
Let us know when you book your appointment if you do not have a cell phone that you are able to use for the appointment. Once you arrive at the clinic, we ask that you knock on the door and wait for a staff member to meet you. Let them know which stall you are parked in and go back to your vehicle. We will come outside and gather any necessary information from you.
WHAT IF I CAN’T PAY BY CREDIT CARD?
At this time, we are urging people to pay by credit card, as we can’t take debit cards over the phone. If this is not possible, we can accept e-transfers.
HOW LONG WILL MY APPOINTMENT TAKE?
The appointment times for pets have not changed with our curbside system, and are not set in stone. Generally, the more complex the situation your pet presents for, the longer their appointment will take.
CAN I LEAVE DURING MY APPOINTMENT?
Please don’t leave during your appointment without letting our staff know and making arrangements. Our goal is to have your pet back as soon as possible after the exam.
WHAT IF I’M SICK OR ON QUARANTINE?
Please do not bring yourself or your pet to our hospital. Even if your pet has been in contact with someone in quarantine, or someone who was sick in the last 72 hours, please reschedule your appointment for a later time, or consider a tele-medicine appointment.
DO YOU HAVE ANY RESOURCES ABOUT COVID-19 IN PETS?
Day to day the information on this virus is changing. This COVID-19 LifeLearn document summarizes what we know so far.